Privacy Policy

At The Well Effective Date: June 12, 2026

At The Well ("we," "us," or "our") operates the website atthewell.org (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or communicate with us, including by text message. By using our Site or providing your information to us, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Information you provide directly, such as your name, email address, mailing address, phone number, and any message content you submit through forms, sign-ups, prayer requests, event registrations, or giving. Information collected automatically, such as your IP address, browser type, device information, pages visited, and general usage data collected through cookies and similar technologies. Mobile phone number and SMS consent information, when you opt in to receive text messages from us (see Section 4).

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries, requests, and prayer needs. Send you updates, reminders, devotionals, event information, and other communications you have requested. Process donations and provide giving receipts. Operate, maintain, and improve our Site and ministry communications. Communicate with you via email, phone, and SMS/MMS in compliance with applicable carrier and federal regulations. Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We may share information only in these limited circumstances:

Service providers who help us operate our Site and communications (for example, email platforms, hosting providers, and SMS messaging providers), and only to the extent necessary to perform those services on our behalf. Legal compliance, when required to comply with applicable law, legal process, or governmental request. See Section 4 for important limitations on the sharing of mobile and SMS data.

4. SMS / Text Messaging Program & A2P 10DLC Compliance

By providing your mobile phone number and opting in, you consent to receive SMS/MMS text messages from At The Well. Opt-In / Consent: You will only receive text messages if you voluntarily provide your mobile number and affirmatively consent — for example, fill out a connect card or by checking an opt-in box on our website form or by texting a designated keyword. Consent to receive text messages is not a condition of any purchase, donation, or participation.

Types of Messages: Messages may include event reminders, service updates, devotionals, prayer follow-ups, volunteer or ministry scheduling, giving confirmations, and similar ministry-related communications. Message Frequency: Message frequency varies. You may receive up to 2 messages per week, or Message frequency depends on your interaction with us. Message and Data Rates: Message and data rates may apply, depending on your mobile carrier and plan. Opt-Out: You may opt out at any time by replying STOP to any text message. After you send STOP, you will receive a one-time confirmation message and will no longer receive text messages from us unless you opt back in. Help: For help or more information, reply HELP to any text message, or contact us at - [email protected] or +1 (281) 800-8555. Carriers: Carriers are not liable for delayed or undelivered messages. Mobile Information Privacy (No Sharing)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or messaging delivery providers, is permitted solely to support those services. All text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for any purpose.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to improve functionality and understand how visitors use the Site. You can set your browser to refuse cookies, though some features of the Site may not function properly as a result.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, including to provide you with communications you have requested, and to comply with our legal obligations. You may request deletion of your information at any time (see Section 8).

7. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Your Rights and Choices

You may: Opt out of text messages by replying STOP. Unsubscribe from emails using the link in any email. Request access to, correction of, or deletion of your personal information by contacting us at [email protected]. Depending on where you live, you may have additional rights under applicable privacy laws.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent revision. Continued use of our Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

At The Well | 95 Robinson Creek Road Huntsville, TX 77340 | Email: [email protected] | Phone: +1 281-800-8555